Your privacy matters to Ultra Cam. This Privacy Policy explains what personal data we collect, why we collect it, and how we protect it. By using our service you agree to the practices described here.
Information We Collect
- Account data — email address, username, date of birth, and password (stored as a one-way hash).
- Payment data — billing name and address. Card numbers are handled entirely by our PCI-DSS compliant payment providers; we never store them.
- Usage data — IP address, browser type, device identifiers, pages visited, session duration, and interaction logs.
- Communications — messages you send to our support team and any content you voluntarily provide.
How We Use Your Data
- Provide, operate, and maintain the service.
- Verify your age and identity as required by law.
- Process payments and prevent fraud.
- Send transactional emails (receipts, password resets, account notices).
- Respond to support requests.
- Analyse usage trends to improve the platform.
- Comply with legal obligations.
Legal Basis for Processing (GDPR)
For EEA users we process data under: contract performance (delivering the service); legal obligation (age verification, record-keeping); legitimate interests (fraud prevention, security, analytics); and consent (marketing emails, non-essential cookies — withdrawable at any time).
Cookies
We use cookies and similar technologies to operate the site and analyse traffic. See our Cookie Policy for full details and opt-out options.
Data Sharing
- Payment processors — your billing data is shared with authorised partners solely to complete transactions.
- Service providers — hosting, CDN, and analytics providers who process data on our behalf under data-processing agreements.
- Legal requirements — we may disclose data when required by law or to protect the safety of our users.
- We never sell or rent your personal data for marketing purposes.
Data Retention
Account data is retained while your account is active and for a reasonable period thereafter. Payment records are kept for 7 years as required by financial law. You may request account deletion at any time via Account Settings.
Your Rights
You may have the right to access, correct, delete, restrict, or port your data. Contact us at privacy@ultracam.com. We respond within 30 days.
Children's Privacy
Our service is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. Contact us immediately if you believe a minor has provided us with personal information.
Changes
Material changes will be notified by email or a prominent notice on the site. Continued use after the effective date constitutes acceptance.
Contact
Questions? Email privacy@ultracam.com.